Admiral Home Loans

Great service doesn’t have to cost the provider or the customer any more than the best price available.
A friend of mine told me this week that he was so impressed by a great Toll booth attendant just last week. Now don’t get me wrong, personally I think the service and communication with Gateway bridge toll attendants is good at anytime.
My friend (who is in the service industry) handed over a $10 note for his $2.90 toll was so impressed when the attendant handed him the correctly change almost instantaneously.
The change was correct, the timing was impressive and the smile was at least standard.
The fore-thought that the toll attendant showed by having various piles of change at the ready to suit all possible amounts that were handed over did not cost the company extra. It certainly did not cost the customer any extra.
The great experience was caused by a worker who cared to prepare and be ready for the variety of situations that confront them every day.

The next day I was ‘bowled over’ when I ordered a Frappe at Gloria Jeans café at Kippa-Ring. I had not been into the store in at least 6 weeks. The girl who took my order was pleasant. She asked the right questions and did her job well.
What made the experience fantastic was instead of asking what name to put on the order, she asked, that order will be in the name of Brad won’t it? She had remembered my name even though I didn’t even remember her.
I immediately responded with, “If I owned a coffee shop, I would certainly want you serving the customers”. Again, this fabulous service didn’t cost the company any extra and it certainly didn’t cost me any extra. But now I am happy to tell the world about my experience and that has to be good for anyones business.